Commit To Delivering "Perfect Service"

This blog is targeted to management within Service Delivery companies who truly want to be able to say "Our company delivers the best service in the industry!" and then deliver on that promise. Sadly, I have found that most companies will say the words--even put it is some sort of company values or vision statement--but then never commit to deliver. It is not enough to say it; a company must be it.

"Perfect Service" is an approach to managing a Service Delivery company that transforms the focus of the company to totally satisfying the customer. And when a company begins that journey, magical things begin to happen:

--Customers begin to openly communicate with you;
--Satisfaction ratings begin to soar;
--Sales presentations begin to focus on tangible evidence of satisfaction;
--Conversations are less about cost and fees;
--Employee evaluations become simpler;
--And incredibly, costs to operate go down!

Over time, "Perfect Service" will retain and attract more customers--at lower overall cost and at premium fees.

The next few posts will walk you through the elements of "Perfect Service."